Case Study

An automotive repair shop owner was using a software service to complete their payroll and withholding for payments of federal, state and local taxes. The owner was paying quite a bit of money to the software service and had no real support when they needed help.  They also could not understand the fees that were being charged for the services.  

When the owner tried to contact the software service company, response times were very long.  These delays in communication became a big problem when trying to resolve issues that were urgent.

By signing on with Payroll Vault, the owner now only has to submit the payroll hours.  All of the processing, payments of taxes, filings and other related matters are handled by our staff.  This gives them more time to focus on other business activities.

An attorney’s office that was already a client had hired employees in another state.  Due to this, the company needed to be registered in the new state for withholding tax and state unemployment tax payments.  They were relieved to hear that as part of our service, we handle all the registration process for them, only requiring minimum additional information to fill out the registration forms.

An apparel company became a client and during the setup process we were trying to gain access to their state withholding and unemployment accounts.  We quickly realized that the accounts were not set up properly, and their state registration for the business was actually in dissolved status.  

The client was alerted of the dissolved status and once resolved, our staff was able to get the tax accounts in order and up to date.

A holistic medicine company, satisfied with their accountant handling their payroll, needed a timekeeping system to track their employee’s hours.  We were able to set up the timekeeping service for the client and provide report access to their accountant so they can process payroll.

An accounting firm was having trouble maintaining enough staffing to cover their payroll processing services for their clients.  They decided they wanted to eliminate payroll processing as an option and contacted us to see if we could help.  Their deadline to complete a transition out of payroll was January 1st of 2022. They contacted us in the last week of October while my wife and I were on our delayed (due to covid) honeymoon in St. Lucia.  As we do for all of our clients and potential clients, we did not wait until we were back in the states to respond.  

During a period of about 6 weeks or so, we were able to communicate with all of the companies that were referred to us and contacted us about our services, and get them set up so that they did not miss their payroll.

A local media production company was with a large payroll provider and needed help with determining their eligibility for the Employee Retention Tax Credit (ERTC).  Their payroll company does not process ERTC credits.  I met the client’s wife at a networking event and she set up a meeting with us to discuss the credits.

The client had received a PPP loan that was forgiven which would need to be factored in when the calculations were done.  We informed them that we could handle the filings and at a very reasonable price and they decided to move forward with us.  Not only did they have us complete their ERTC which refunded them close to $50,000.00, of which nothing had to be repaid, they also have been our payroll client ever since.

A manufacturing company was attempting to file for their ERTC credits and they were being told they would have to pay 30% of the total received in the refund as a fee to do the filing.  The owner saw postings that we had made on local pages and contacted us for more information.  When they realized that we would do it for a lot less than the competition, they decided to engage with us to file for the credits.

A restaurant and catering company did not qualify for PPP loans and other relief programs provided during the Covid crisis.  They did however start their business after March of 2020 so they qualified for the New Business Startup Credit under the ERTC.  We applied for credits for all eligible quarters in 2020 and 2021.